Frequently Asked Questions

Everything you need to know about shopping with Borjan.

What are the standard delivery times for my order?

We typically process and dispatch orders within 24 to 48 hours. Depending on your location, you can expect delivery within 3 to 5 business days.

What is Borjan's return and exchange policy?

We offer a 14-day return and exchange policy. Items must be unworn, in their original packaging, and accompanied by the original sales invoice.

How can I track my shipment?

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our courier partner's website to monitor your package.

Does Borjan offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across most locations. You can also choose to pay via credit/debit card or mobile wallets at the time of checkout.

How do I ensure I am ordering the correct shoe size?

We provide a comprehensive size guide on every product page. We recommend measuring your foot length and comparing it to our chart to find your perfect fit.

Are the colors of the products on the website accurate?

We strive to display product colors as accurately as possible. However, due to different screen resolutions and lighting conditions, slight variations may occur.