Returns & Exchanges

At Borjan, we strive to ensure your complete satisfaction with every fashion purchase. If you are not entirely happy with your order, you can return or exchange items within 14 days of delivery provided they are in original condition.

1

Initiate Request

Log into your account or contact our customer service team with your order number to request a return authorization.

2

Package Your Items

Place the unworn items back into their original packaging, ensuring all tags and the invoice are included to prevent processing delays.

3

Ship the Parcel

Drop off your package at any authorized courier partner or schedule a pickup through our portal for a seamless return transit.

4

Quality Check & Refund

Once our warehouse team verifies the item's condition, your refund or exchange will be processed within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing